Can I sue StubHub if they gave me a credit instead of a cash refund?

Yes. When StubHub cancels or the event is canceled, you are generally entitled to the cash you paid, not a store credit. This exact practice led to multistate attorney-general settlements in 2020 requiring StubHub to restore cash refunds. Save your order confirmation, the cancellation notice, and StubHub's credit offer, then file in small claims for the full purchase price plus fees. Claims typically range $200-$4,000. Citing the prior settlements shows a pattern and strengthens your demand.

What if my StubHub tickets were invalid at the gate?

StubHub's FanProtect Guarantee promises valid tickets or a replacement or refund, so a rejection at the venue is a clear breach. Get written proof from the box office or a photo of the gate scanner error, keep your entry attempt time-stamped, and note any replacement tickets you had to buy. File in small claims for the original price plus fees and, if you bought last-minute replacements, that difference too. Most gate-failure claims fall between $300 and $3,000.

I sold tickets but StubHub is withholding my payout. Can I sue?

Yes. Once a buyer completes a purchase and attends or receives the tickets, StubHub owes you the agreed seller proceeds. If they froze or reversed your payout without a legitimate reason, that is a breach of your seller agreement. Document the sale confirmation, the payout amount promised, and every message about the hold. File in small claims for the withheld proceeds. Seller payout claims commonly range $200-$4,000 depending on the number of tickets and the event.

Do I have to go to arbitration instead of suing StubHub?

No. StubHub's User Agreement includes an arbitration clause, but it carves out claims that qualify for small claims court, and the Federal Arbitration Act does not override state small claims procedures. As long as your claim stays within your state's small claims limit (usually $5,000-$10,000), you can file in your local court regardless of the arbitration language. Small claims is faster, cheaper, and does not require a lawyer, which is why it is the smart path for most ticket disputes.

Where and how do I serve StubHub with the lawsuit?

Serve StubHub, Inc. through its registered agent, Corporation Service Company (CSC), which has an office in most states. Confirm the current agent by searching your Secretary of State's business entity database for StubHub, Inc., since agents can change. Many courts allow service by certified mail to the registered agent. File in the county where you live or where you bought the tickets, pay the small filing fee (usually $30-$75), and request that fee back as part of your claim.

How to Sue StubHub in Small Claims Court

To sue StubHub, file in your local small claims court for the price you paid plus fees. Common claims include a denied FanProtect guarantee, refused refunds for canceled events, invalid tickets at the gate, and withheld seller payouts. Serve StubHub, Inc. through its registered agent, Corporation Service Company.

Yes. StubHub's own terms allow small claims court.

Checked August 2026 · StubHub User Agreement.

StubHub User Agreement requires arbitration for most disputes, but it expressly carves out small claims court in 22. Legal Disputes. Filing in small claims is not a loophole. It is a path StubHub's own contract preserves.

"any and all disputes or claims that have arisen or may arise between you and us... shall be resolved exclusively through final and binding arbitration... rather than in court, except that you may assert claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis..."
22. Legal Disputes, StubHub User Agreement · StubHub, Inc.

Opt-out: Opt-out available by mailing a written opt-out notice; see the User Agreement for the deadline and address.

Source: StubHub User Agreement. See the full arbitration clause database.

Step-by-Step: How to Sue StubHub

Document Everything - Gather receipts, emails, screenshots, and all communications with StubHub.
Send a Demand Letter - PettyLawsuit generates a professional demand letter citing applicable laws and sends it via USPS Certified Mail for $29.
Wait 30 Days - Most disputes with StubHub resolve after receiving a formal demand letter.
File in Small Claims Court - If StubHub doesn't respond, file at the correct courthouse. We help you find their registered agent.
Attend Your Hearing - Present evidence to the judge. Decisions are typically made the same day.
Collect Your Judgment - If you win, enforce through wage garnishment, bank levy, or property lien.

Common Reasons People Sue StubHub

Defective products and refund refusals
Unauthorized charges and billing disputes
Cancelled services without proper refund
Breach of contract or warranty
Account suspensions without cause
Poor customer service and unresolved complaints

Evidence to Gather for Your Case Against StubHub

Purchase receipts and invoices
Email correspondence with customer service
Screenshots of online interactions or account issues
Photos of defective products or damage
Records of phone calls (dates, times, representatives)
Written promises, guarantees, or warranty documents

Frequently Asked Questions

How much does it cost to sue StubHub?

Start with a demand letter for $29. If you need to file in court, filing fees range from $30-$200 depending on your state and claim amount.

Do I need a lawyer to sue StubHub?

No. Small claims court is designed for self-representation. PettyLawsuit provides all the documents and guidance you need.

How long does the process take?

Demand letters often resolve disputes within 30 days. If you need to go to court, most cases are heard within 30-60 days of filing.